(revision date: 02/05/2018)


VERTEPAC | TOTO Carrying Systems BV (“VERTEPAC”, we”, “us” or “our”) strives to ensure that your privacy is protected.

This privacy policy explains what personal information we collect, how we collect this information, how we use the information we collect about you, what control you have about your personal information, and the procedures we have set up to protect your privacy. This privacy policy applies to all personal data collected through this website of which most is needed for the ordering and delivery process of our products. By providing your personal data to us, and by using our website, you confirm that you have read, understood and agree with the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we strive to be transparent about how we process it, and give you control over it.


What personal data do we collect?
We collect personal information about you in a number of ways, such as cookies, registration via our web store, and e-mails sent to us via our website. You can choose to provide this information to us, or we may collect this data using other means. Below is an overview of the personal data we collect:

  • Your first and last name;
  • Your address data;
  • E-mail address;
  • Other personal data that you actively provide, for example by creating a profile on this website;
  • Information about how you interact with our website.


Information that you share with us
We collect personal information that you provide to us when you contact us or communicate with us through our website, by telephone or otherwise. We ask visitors who register on our website to provide us with their name, contact details and interests. You can choose not to pass on certain information to us, or to request that all information you have previously provided be removed. If you do this, you may not be able to fully benefit from our service.


Data from your online interactions
We collect and store limited personal data and anonymous, aggregated statistics from all visitors to our website, regardless of whether you have provided this information actively to us or are only visiting our website. This includes the internet protocol (IP) address of the device you use, the browser software you use, your operating system, the date and time of access, the internet address of the website from where you are redirected to our website and information on how you use our websites.


When you use our websites, we may also want to use the data collected by cookies. “Cookies” are small files that websites store on your device via your web browser. They exist since the mid-nineties and are one of the most used technologies on the internet. Some cookies we use collect your personal information. Personal data collected will be used in accordance with this privacy policy. By continuing to use our websites you accept that cookies can be installed on your device. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.


E-mail communication
If you send us e-mail messages, you automatically provide us with your e-mail address and other personally identifiable information that you include in the text of your message. As long as we are of service to you, we will keep you informed of everything that we think you may want to know about the Vertepac brand and the Vertepac products. In the section below, you will find information on how to update or change how and if we may contact you. When opening an e-mail from us we can be notified; we use this information to help our teams to make the e-mails as interesting as possible for you by providing you with interesting content and experiences.


For what purpose do we process your personal data?
We use the personal information you provide to us in the following ways:

  • To communicate with you;
  • To answer your questions and requests;
  • To handle your order and payment;
  • To send you our newsletters;
  • To deliver our products and provide our services;
  • To analyze your behavior on the website in order to improve the website and tailor it to your preferences.


How long do we keep your personal information?
We keep your personal information as long as necessary to use it for the reasons stated in this privacy policy, and as long as we are legally required to keep it.


What personal information do we provide to third parties?
We may provide your personal information with third parties who provide services on our behalf. They only have access to the personal data they need to provide these services. They are required to keep your personal information confidential, and may not use it other than as we request from them, and always in accordance with this privacy policy. The third parties who provide services on our behalf fall into the following categories:

  • Third parties that help us with mailing services, financial services, administrative services and security services;
  • Third parties who help us with our marketing; which help us to understand how well our internet advertising works, or to reach people who are interested in the Vertepac Carrying System;
  • Social media platforms that advertise on their platforms on our behalf (and to whom we can safely provide your personal information to make this advertising for both you and / or others);
  • We also provide your personal information if we are legally obliged to do so, including in response to legal proceedings, such as a court order or subpoena, or to comply with other national, provincial or local laws.


Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from their parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.


View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by VERTEPAC and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to To ensure that the request for access has been made by you, we might ask you to send a copy of your ID with the request. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.


How we protect your personal information
VERTEPAC takes the protection of your personal data and privacy seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We protect your personal information through a combination of physical and IT security, including access control that limits and manages the way your personal data and data are processed, managed and handled. Our procedures mean that we may occasionally request you to identify yourself before we provide your personal information to you. If you have the impression that your data is not secure or that there are indications of misuse, please contact our customer service or


If you have any questions, comments or objections, or if you want to file a complaint about how we use the personal information we hold about you, you can send an e-mail to You can also contact us by writing to:

VERTEPAC | TOTO Carrying Systems BV
Ringdijk 31 – 3645 HE Vinkeveen
the Netherlands

If, after contacting us, you are not satisfied with our response, please contact the appropriate regulatory or competent authority in your country responsible for dealing with customers about the use of personal information.