FREQUENTLY ASKED QUESTIONS

THE CARRYING SYSTEM

What makes the VERTEPAC different from other backpacks?

The Vertepac is the world’s first technical backpack with Extendable Parallel Spine® – Technology (EPS). Simply put, it has its own spine.
It mimics the mechanics of your own body, relieving the load off of your shoulders without restricting your freedom of movement.

What is the problem with current backpacks?

All technical daypacks share the same problem: they fail to transfer the load from your shoulders onto your hips without resticting your freedom of movement. When the load rests on your shoulders, it basically rests on your spine.

That is why we invented the Extendable Parallel Spine® – technology. The Parallel Spine takes over the load, relieving your upper body and allowing you to move freely.

How is the VERTEPAC a platform?

The Vertepac is not just a backpack, it is a modular system. A platform. Need a different bag for your next objective? Release the bag-unit from the frame and snap on another in a matter of seconds!

How is the load distributed between the shoulders and the hips?

The Extendable Parallel Spine lifts 95% of the weight off your shoulders and transfers it via the 3D-rotational hip belt comfortably onto your hips. 5% of the load is on the shoulders to keep the load under full control.

Is the VERTEPAC adjustable?

Yes. The VERTEPAC® lets you create the optimal ergonomic length to match your torso length.
For maximum performance, the point of engagement of the shoulder straps should be at the same position as the top of your shoulders. While traditional backpacks only let you adjust the length of the shoulder straps, the VERTEPAC® allows you adjust the total back length with its innovative PP-system. This allows you to optimally position the 3D hip belt to line up with your hip bone. The result: the perfect position for your shoulder straps and hip belt and zero pressure on your back!

Watch our instructional videos.

Is a sweaty back really history with the VERTEPAC?

Yes, the VERTEPAC® takes care of perspiration once and for all!
All traditional backpacks cause moisture on your back – even the ones that come with a net frame.

The EPS-system is created to minimize contact with your body and generate an optimized airflow between your back and the Vertepac. Less moisture means better performance and greater comfort.

PAYMENT & DELIVERY

What happens after pre-ordering?

At this very moment we are preparing the production with our suppliers. We are confident about fulfilling your order before mid-August 2018. In case we are not able to realise our goals your payment will be refunded.

Which payment methods are accepted in the Online Store?

Currently we support credit card payments through Stripe. At a later stage PayPal and other gateways will be added.

What are the shipping costs for orders from the Online Store?

The shipping costs are:

FREE – Local pick up at our HQ (near Amsterdam, the Netherlands)
$ 30,- (USD) – Europe
$ 35,- (USD) – North-America (USA & Canada)
$ 40,- (USD) – Oceania / Asia / South-America
$ 50,- (USD) – Rest of the world

How long will it take before you are ready to ship?

The expected shipping date is mid-August 2018.

How secure is the VERTEPAC website?

The shop has been secured by todays modern security standards like Enterprise SSL, industry standards firewalls and modern encryption on disk. Only authorized staff from VERTEPAC will handle sensitive data.

Do I receive an invoice for my order?

As soon as you finalize your order you will receive an invoice by email (PDF attachment).

QUALITY & WARRANTY

What about product quality?

All Vertepac products are made with great care and attention, using only high quality durable components and materials.

What product warranty do you offer?

We stand fully behind the quality of all VERTEPAC products and components. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to us for a repair, replacement or refund. Damage due to normal wear and tear will be repaired at a reasonable charge. We offer a 5-year warranty on production faults.

What is your Return Policy?

We fully stand behind the quality of our products.

That is why we offer a 100-days return policy.

If you wish to return your order please follow these steps:

1) Send an us e-mail within 100 days after you have received the package.
2) Send the email to: support@vertepac.com with your order numberyour name and why you wish to return.
3) Make sure the package is returned within 14 days of your e-mail.
4) Please return the package to:

TOTO Carrying Systems BV
Attn webstore returns
Ringdijk 31
3645 HE Vinkeveen
the Netherlands

Please enclose a copy of your invoice or pack slip so we can identify the package.  

5) As soon as we have received the package in good order without signs of usage (the way we have send it to you) we will refund the cost of your original order (excluding shipping costs).

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VERTEPAC | TOTO Carrying Systems BV
Ringdijk 31
3645 HE  Vinkeveen
The Netherlands
T: +31 6 1468 5747
E: info@vertepac.com